Are you someone who takes pride in creating an exceptional first impression?

We're looking for a professional and welcoming Front of House Assistant to join our team in Watford to be the face of the office.  As the first point of contact for visitors and callers, you'll play a key role in representing VWV, offering a warm, friendly, and professional welcome to everyone who steps through our doors or gets in touch.

Our Watford office is known for its warm, supportive and friendly culture, we invite you to watch the video linked below to get a better feel for it!

Why Choose Watford? - https://youtu.be/3Tw2Sngd8gQ

About us 

We're a Top 100, full-service UK law firm with 4 offices in London, Watford, Bristol and Birmingham and you'll be struck by our close-knit and friendly culture. We believe in integrity and authenticity- in each one of us being ourselves both in our interactions with each other as well as with our clients. With a reputation not just for the quality of our work, but also for the qualities of our people, we strive to recruit individuals who are proactive and passionate about what they do and able to demonstrate humour and humility in equal measure.

Purpose of Role

The Front of House Assistant is the first point of contact for visitors calling or visiting our client's office and is a brand ambassador for VWV.  Duties include welcoming clients and visitors to the office, handling switchboard calls, organising and preparing hospitality and offering administrative support to the firm.  Every task which is undertaken must be delivered with an exceptional customer service approach.

A successful Front of House Assistant should have a welcoming and pleasant personality, with the ability to easily build rapport with people.  They'll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.  The role requires working in shifts, so flexibility is a plus.  This is a hands-on role and will involve working alongside a great team to deliver the overall service.

Key Responsibilities

• Meeting, greeting and interacting with clients and staff offering a 5* customer service
• External and internal call and email handling including taking and passing on accurate messages
• Processing and confirming meeting room booking requests and meeting room management
• Hospitality duties including setting up meeting rooms, putting out refreshments and keeping all client areas clean, tidy and to a high standard
• Updating logbooks and schedules
• Processing deliveries
• Populating data collection workbooks
• Raising any concerns about process, practice or incidents as appropriate
• Preparing post and arranging time sensitive deliveries
• General administrative assistance such as printing and document preparation
• Actioning any reasonable task instructed by your Team Lead or the Team Manager

Who Are We Looking for?

• Reception or client services experience is essential
• A proactive, can-do approach that shines through in your work
• A team focused and collaborative attitude
• A natural passion and desire to make every visitor smile
• A committed attitude and dedication to creating memorable guest experience
• Fluent written and spoken English
• Experience using email and Microsoft packages
• Excellent personal presentation

Where Will I Be Working?

Whilst as a firm we do offer a hybrid working model, there are some roles that require 100% office attendance due to business need. As a Front of House Assistant, you will be expected to be based in our Watford office Monday - Friday.

Why choose us?

There are so many reasons to stop and explore VWV further.  We're known for our friendly and welcoming culture where teamwork and collaboration are key.  There's no pigeon-holing or glass ceilings here, just a professional yet relaxed culture where you can finally be yourself.  We invite you to watch this short video on the right-hand side to see what our own people have to say about us. 

We're striving to be an inclusive employer, to create a workplace and environment that promotes and values diversity, where everyone, regardless of background, can reach their full potential. Contact our recruiter to discuss any adjustments needed so we can make this the best possible candidate experience for you.