Vacancy Detail

VWV is a full service, award-winning law firm with offices in London, Watford, Bristol & Birmingham. With around 450 employees, we're a sizeable firm that still continues to grow, known for its friendly and welcoming culture, where teamwork and collaboration is key.

Vacancy Detail

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    Full Time

IT Support Analyst

Reporting to the Service Desk Manager, Richard Percival, we have an opportunity for a IT Support Analyst to join our team, ideally based in Bristol. The IT team ensure that the technology of the firm is as efficient as possible and we are excited to be growing this incredibly valuable team.

Is This Your Next Career Move?

You'll provide a professional level of 1st line IT support and administration for the firms Applications, desktop computers, servers and network infrastructure. Some 2nd line support may be requested based on your knowledge and experience.

Day to day you'll be on hand to provide user support and assistance to all members of the firm, you'll ensure the IT systems provide a reliable and un-interrupted service, assist with planned system maintenance as well as getting involved with projects as instructed by the IT Manager.

Your passion for gaining further understanding of the firm's IT systems and taking initiative to develop knowledge of other technologies will be encouraged.

If you are looking for a busy role within a friendly and supportive team, this could be the opportunity for you.

So Who Are We Hoping Will Apply?

You'll have prior knowledge and experience with enterprise and desk applications and hardware (e.g. MS Windows Operating system). Whilst not essential, experience working within the legal sector of IT support will certainly help you hit the ground running.

You're ability to manage expectations effectively, work as part of a team and manage a busy workload is exactly what we are looking for.

If you enjoy solving problems and providing excellent customer service then we'd love to hear from you.

Please note there may be some physical activities involved such as Desk and PC moves. And you'll be working shift patterns so flexibility around early starts and late finishes (when necessary) is great.

For more details of the essential and desirable skills we're looking for, have a read of the attached job description.

Why Choose Us?

With around 450 employees, we're a sizeable firm that still continues to grow, known for its friendly and welcoming culture where teamwork and collaboration is key. Watch this short video to see what our people have to say about us.

We offer a competitive salary, holiday allowance that increases after 12 months, and contribute to your pension pot. In addition, we have an informal dress code, give you private healthcare and life assurance, as well as offering a range of discounts with local businesses. You'll also benefit from a wide range of internal training courses, so that you can continuously learn and develop  your skills.

You'll be working in an inclusive environment, that promotes and values diversity, and where everyone, regardless of background, can reach their full potential.

Where Will I Be Working?

For safety at this time our people are working remotely, though everyone is looking forward to getting back to the office at least part time, where our lovely culture is clear to see.  We work hard but we also have fun, and we're missing that social interaction with each other that really embeds our culture.  That said, we have video meeting capability so we can still stay in contact as much as possible. 

This unusual time has proved we can work effectively as a business from home.  Whilst we don't yet know how things will look when we return to our offices, our flexible and agile approach means we can discuss your individual needs .

Polite note to recruitment agencies

Due to the level of interest we receive from direct candidates we won't be considering applications via agencies for this role.


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Narrow Quay House, Narrow Quay, Bristol, UK, BS1 4QA

Meet our recruiter

Hayley Legge

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25+ days Holiday
Life assurance
Private healthcare
Referral bonus scheme
Health insurance
Bonus scheme
Cycle to work scheme
Season ticket loans
Eye tests

Polite note to agencies - VWV has made the financial investment to employ an in-house recruitment team to adopt a direct sourcing strategy which supports the future growth of the firm. If on occasion agency support is required for any of our live vacancies, introductions will only be deemed accepted if the agency has agreed to VWV's recruitment terms through our Recruitment Manager, Emma Forrester. We'd please ask that you do not send unsolicited introductions to our Partners or anyone else in the firm. Should we engage with your candidate through our own direct sourcing means, we reserve the right not to be bound by your terms and conditions should you do so without our consent.