Reporting to the Service Desk Manager, Richard Percival, we have an opportunity for a IT Support Analyst to join our team, based in Birmingham. The IT team ensure that the technology of the firm is as efficient as possible and we are excited to be growing this incredibly valuable team.

Is This Your Next Career Move?

You'll provide a professional level of 1st line IT support and administration for the firms Applications, desktop computers, servers and network infrastructure. Some 2nd line support may be requested based on your knowledge and experience.

Day to day you'll be on hand to provide user support and assistance to all members of the firm, you'll ensure the IT systems provide a reliable and un-interrupted service, assist with planned system maintenance as well as getting involved with projects as instructed by the IT Manager.

Your passion for gaining further understanding of the firm's IT systems and taking initiative to develop knowledge of other technologies will be encouraged.

If you are looking for a busy role within a friendly and supportive team, this could be the role for you.

So Who Are We Hoping Will Apply?

You'll have prior knowledge and experience with enterprise and desk applications and hardware (e.g. MS Windows Operating system). Whilst not essential, experience working within the legal sector of IT support will certainly help you hit the ground running.

Your ability to manage expectations effectively, work as part of a team and manage a busy workload is exactly what we are looking for.

If you enjoy solving problems and providing excellent customer service then we'd love to hear from you.

Please note there may be some physical activities involved such as Desk and PC moves. And you'll be working shift patterns so flexibility around early starts and late finishes (when necessary) is great.

The service desk team are predominantly office based, so we're looking for someone who is happy to be in the Birmingham office as much as possible.

For more details of the essential and desirable skills we're looking for, have a read of the attached job description.

About Us

There are so many reasons to stop and explore VWV further.  We're known for our friendly and welcoming culture where teamwork and collaboration are key.  There's no pigeon-holing or glass ceilings here, just a professional yet relaxed culture where you can finally be yourself.  We invite you to watch this short video on the right-hand side to see what our own people have to say about us.

We're striving to be an inclusive employer, to create a workplace and environment that promotes and values diversity, where everyone, regardless of background, can reach their full potential. Contact our recruiter to discuss any adjustments needed so we can make this the best possible candidate experience for you.

How To Apply

All you need to do is click on "Apply Now" to upload your CV and covering letter telling us why this it the opportunity for you.

Polite Note to Recruitment Agencies:

We're in a period of exclusive direct sourcing for this role and are not accepting applications from agencies. We politely request therefore that you do not send candidates through.  Any named or anonymised profile or CV sent to us will be deemed an unsolicited approach and treated as a gift.