Reporting to our Service Desk Manager, we're excited to offer a fantastic opportunity for an enthusiastic IT Support Analyst to become part of our expanding Bristol-based team. Our IT department plays a crucial role in keeping the firm running smoothly, and we're thrilled to be investing in this vital function.

About the Role

In this hands-on position, you'll deliver high-quality 1st line IT support and administration across the firm's applications, desktop systems, servers, and network infrastructure. Depending on your experience, you may also dip into 2nd line support, giving you a chance to grow and broaden your skills.

Your days will be varied, supporting colleagues across the business, ensuring our systems operate seamlessly, assisting with scheduled maintenance, and contributing to IT projects alongside the IT Manager. If you're passionate about learning, you'll thrive here: we'll actively encourage you to deepen your understanding of the firm's technologies and explore new tools and systems.

If you're looking for a fast-paced role within a friendly, collaborative, and supportive team, this could be the perfect next step in your career.

About You

You'll bring experience working with enterprise and desktop applications and hardware—such as MS Windows operating systems—and ideally some familiarity with IT support in the legal sector, although this isn't essential.

We're seeking someone who's great at managing expectations, enjoys working as part of a team, and can stay organised and focused in a busy environment. If you love solving problems and delivering outstanding customer service, we'd really like to meet you.

Some physical activity may occasionally be required (for example, desk or PC moves), and the role includes shift patterns, so a degree of flexibility with early or late finishes is appreciated.

Our service desk team is mostly office-based, so we're looking for someone who's happy to be in our Bristol office regularly.

For full details of the skills and experience we're looking for, please take a look at the attached job description.

Why Choose Us?

There are so many reasons to stop and explore VWV further. We're known for our friendly and welcoming culture where teamwork and collaboration are key. There's no pigeon-holing or glass ceilings here, just a professional yet relaxed culture where you can finally be yourself. 

At VWV, we're committed to your growth with our bespoke Learning Academy, offering structured career-level programs across core business areas to prepare you for promotion opportunities and career advancement - join us to unlock your full potential.

We're striving to be an inclusive employer of choice, to create a workplace environment that promotes and values diversity, where everyone, regardless of background, can reach their full potential. During the assessment process we've supported a range of reasonable adjustments in the past though we continue to learn and evolve to create the best possible candidate experience for everyone. If you'd like to discuss what's possible — even if you're not sure what you might need — please reach out to our recruiter, who'll be happy to talk through options and share what's worked well for others.

Ready To Join Us?

Whilst we're renowned for our transparent and welcoming culture, we know that making the next career move can be daunting. We've all been there! To help you to get more of a flavour for life at VWV and to find out what our own people say about us, we invite you to watch this short video on the right hand side. If you feel ready to apply, then please click on the red "Apply Now" button at the foot of the advert. Be sure to include a cover letter telling us why this is the opportunity for you. 

See above for closing date. 

Research shows that people from diverse backgrounds sometimes hesitate to apply unless they meet every requirement. At VWV, we believe potential and attitude are just as important as experience so if you're enthusiastic about this role, we'd love to hear from you.

Polite Note to Recruitment Agencies:

We're in a period of exclusive direct sourcing for this role and are not accepting applications from agencies. We politely request therefore that you do not send candidates through.  Any named or anonymised profile or CV sent to us will be deemed an unsolicited approach and treated as a gift.