Through strong word of mouth, personal relationships and effective business development tactics, we receive an increasing amount of new work enquiries every day via our digital campaigns, website, direct email and by phone. The New Enquiries Team sits in our Marketing & Business Development department and was created to ensure a positive client experience. We are recruiting for a Coordinator to provide support to the new enquiries process and the wider team in Bristol.

Is This Your Next Career Move?

You'll provide vital admin support to the New Enquiries Manager to ensure the efficient management of all new enquiries that come into the firm, both digital and by phone, and you'll also add real value by tracking the referrals out to VWV Approach member firms.  You'll help maintain the New Enquiries information tool in Excel and in time, once you've been given guidance, you'll engage with existing and prospective clients to assess where we could assist, allocate enquiries to the appropriate lawyer and follow up on outstanding referrals.  You'll also help to collate crucial data to support the compilation of various reports.

Putting the client at the centre of what we do is right up there as one of our core values and your work in triaging our new enquiries will see you putting this value into practice every day.

So Who Are We Hoping Will Apply?

It's likely you'll be the first impression a potential client has of our firm, so it's essential that you're a confident communicator, both on the phone and in writing emails, with highly developed organisational skills that can still deliver that first class impression when the pressure is on.  You'll no doubt have some previous experience of working in professional services and, whilst not essential, any previous experience gained in the legal sector will put your application to the top of the pile.  What is key is that you have excellent attention to detail and are confident working with databases and Excel spreadsheets.  You'll have a real desire to learn about legal terminology and practice areas, to aid your confident handling of these incoming enquiries.

For more details of the essential and desirable experience we're looking for, please click on the attached job description link.

Where Will I Be Working?

At VWV we have a truly unique and engaging culture that we hold dear. We work hard but we also love to have fun and we recognise that it's the social interaction between us that really embeds our culture. Whilst recent times have proved we can work effectively as a business from home, we're currently working to a hybrid model of office (Bristol) and home working.  

Why Choose Us?

There are so many reasons to stop and explore us further.  We're known for our friendly and welcoming culture where teamwork and collaboration is key. There's no pigeon-holing or glass ceilings here, just a professional yet relaxed culture where you can finally be yourself.  We invite you to watch this short video on the right hand side to see what our own people have to say about us.

Here at VWV, we can offer an exciting array of benefits and are passionate about creating an inclusive workplace that promotes and values diversity.  We're striving to create an environment where everyone, regardless of background, can reach their full potential. If you require any special adjustments to be made in order to be considered for this vacancy please call our recruiter as we're happy to make the necessary adjustments and allowances.

How To Apply?

All you need to do is click on Apply Now to upload your CV and covering letter telling us why this is the right opportunity for you. Only those with covering letters will be reviewed.

Closing date: Friday 11th April

Recruitment Agencies

We're in a period of exclusive direct sourcing for this role and are not accepting applications from agencies. We politely request therefore that you do not send candidates through. Any named or anonymised profile or CV sent to us will be deemed an unsolicited approach and treated as a gift.